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Helpful Hints for our Exchange Guest

RESERVATION CONFIRMATION:

In addition to the confirmation sent by your exchange company, Owner Service will send a confirmation to our exchange guest with email addresses on file approximately 30 days prior to the arrival date.

In an effort to avoid an unpleasant surprise upon arrival, please verify your room type is accurate. If you feel the booking is incorrect please contact your exchange company.

ABOUT THE ROOMS:

Our kitchen studio (2/2) is a one room unit, with a sofa bed as the only sleeping accommodation.

The kitchen studio offers a full kitchen stocked with dishes, pots, pans and cooking utensils.  All kitchen studios have hot tubs on the balconies.

Our bedroom studio (4/2) is a one room unit, with a king bed and queen size sofa sleeper, wet bar area that includes a small refrigerator, a microwave, plates, bowls, cutlery, glasses and sink.

As is typical with resorts at 8000 ft. elevation we do not have air conditioning. All rooms have a fan.

Room assignments are set in advance. Please contact us prior to arrival for any special requests such as room location, early check in or if an accessible room are needed.  We will make every effort to accommodate requests, however they cannot be guaranteed.

The Cliff Club is located in Little Cottonwood Canyon which is a watershed area. No pets are allowed other than service animals.  Please notify us in advance if you will be bringing a service animal.

CHECK-IN & CHECK-OUT: Our front desk is staff 24 hours

Check-in time begins at 4 p.m. However, rooms are not guaranteed until 6 p.m. Early check-ins may be requested but cannot be guaranteed.

Please contact Owner Services 2 weeks prior to arrival with special requests.

A photo ID matching the reservation name listed on your confirmation and deposit are required for occupancy.

The deposit can be presented in the form of a credit card or cash. If you elect to leave a cash deposit, $100 per night will be required. Registered guests must be at least 21 years of age.

If you arrive early stop by the desk to check in. If the room is not prepared, we are happy to store your items at our bell desk. We are also able to provide access to the pool areas while you wait.

UPGRADE YOUR ACCOMMODATIONS:

Additional rooms and upgrades may be available directly through The Cliff Club. For information on rates and availability please contact Owner Services at 801-933-2234 or by email at: cliffclubservices@snowbird.com.

PLEASE NOTE: To upgrade your reservation as part of your exchange membership, you must contact your exchange company directly.

WHILE YOU ARE HERE:

If you have booked a full week stay, a mid-week cleaning is provided on the 3rd day of your stay. 

Fri-Fri stays will have a Monday clean and Sat-Sat stays will have a Tuesday.  Unfortunately, we are not able to change cleaning days. Additional towels, sheets, toiletries and trash pickup are available upon request.

Other items available upon request such as cribs, high chairs, and kitchen items are typically in supply but can not be guaranteed.

RCI POINTS GUESTS: Reservations of 3 nights or less will do not receive a mid-week cleaning.

When booking a stay of less than 7 nights there is a $40 cleaning fee due to additional check out cleaning from the split week. This $40 will post on the bill and can be paid at check out.

TRANSPORTATION – PARKING – SHIPPING:

Ground Transportation: Canyon Transportation provides discounts for our Owner Exchange guest when booked online through The Cliff Club.

If you are driving to the resort please keep in mind that winter road conditions and restrictions may require 4-wheel drive or chains. Directions

Parking: Self-Parking is free for our Cliff Club guests. Valet parking is $12 per car, per day with a cap at $48.

Shipping: All incoming packages are charged $9 handling fee. There is no fee for outgoing packages