Welcome Packet

How to Contact Us

Frequently used extensions are set on your phones speed dial buttons for your convenience.

The Snowbird operator can transfer you to any extension at the resort. We suggest you save our direct line in your cell phone for quick access when your out and about: 801-933-2222 (Snowbird Operator).

Our Owner Services Representatives are here to help and appreciate your feedback. Their contact information is In House ext. #5683 or Outside line 801-933-2234, email is cliffclubservices@snowbird.com.

Office Hours:

• Tuesday to Friday 9 am – 5 pm
• Saturday 9 am – 1 pm

Closed on Sunday, Monday and Holidays.

For immediate assistance please contact the Front Desk at ext. 5000. They are available 24 hours 7 days a week.

 Please be aware that the Front Desk will never ask for credit card information over the phone.

Guest Services

Our Guest Services Desk is located across from registration on Level “L”. They can be reached at  ext. 5010 or outside line 801-933-2159. Our concierge have a wealth of information about Snowbird activities and dinning options, as well as the Salt Lake area.

Stop by and use the business center computers, or see what board games, DVD and books are available to borrow.

Valet & Shipping Packages

Please be aware that:

· Valet Parking is $20 per day per car.

· Any packages received are charged a $9 handling fee.

Guest Directory

• BELL DESK  5034
• THE AERIE 5520
• FRONT DESK 5000
• THE ATRIUM 5700
• CONCIERGE 5010
• TRAM CAR PIZZA 4076
• HOUSEKEEPING 5037
• STEAK PIT 4060
• CLIFF CLUB 5683
• FORKLIFT 4100
• MAINTENANCE 5000
• SEVENTY ONE 5160
• PUBLIC SAFETY 5137
• THE CLIFF SPA 5900
• OPERATOR 0
• GENERAL GRITTS 4035
• WAKE-UP CALL 0
• CLIFF SUNDRIES 5600
• BAKED & BREWED 4066

ROOM TO ROOM:

· Cliff Lodge  5 +ROOM NUMBER

· Iron Blosam  1 +ROOM NUMBER

· The Lodge   3 +ROOM NUMBER

· The Inn 2 +ROOM NUMBER

Cliff Guest Wireless Internet

Complimentary high-speed wireless internet access is available to hotel guests throughout the building and in guest rooms. Look for the connect Cliff_Guest in guest rooms and Cliff_Public in common areas.

The Room

•  Only Kitchen units have DVD players.
• The switch for the garbage disposal is the silver button to the right of the kitchen faucet.
• There is a light above the sink area.
• To use the DVD player use the TV remote to switch to aux  Then use the DVD player remote to control  your viewing.
• Please be aware that Maintenance will require access to the room to service the hot tub during your stay.
• If you need additional kitchen utensils and supplies, Housekeeping has items that can be loaned out on a first come first served basis as items are limited. Please call Housekeeping at ext. 5037.
• Please be courteous of your neighbors and avoid loud noise in the room, halls and balcony areas. Avoid splashing in the hot tub as water may fall on guest below.
• Accidents happen, please report any broken items so they can be replaced. 
• We are a non-smoking property.  This includes balcony and pool areas. Smoking is permitted 25ft. from the building.
• We don’t like to do it, but additional fees may be applied if cleaning is excessive or repairs are required due to guest negligence.

The Facilities

• The 3rd floor pool and game room on level L2 are open from 8am to 10pm. Children under 14 years old must be accompanied by an adult. Game equipment is available at the Concierge desk.
• There is NO Lifeguard on duty at the pool
• The Spa facility is an adult facility located on level 9. Guests must be 16 and older and ID is required. The use is complimentary up to the maximum occupancy of the room type. Any additional guest will pay a daily use fee.
• Laundry and recycling facilities are located at the end of the hall next to the #02 rooms. The washers and dryers are free. Laundry soap can  be purchased in the Cliff Sundries shop.
• Complimentary wireless internet is available to hotel guests throughout the building and in guest rooms. Sign in as Cliff_Guest.

Housekeeping

Housekeeping ext. 5037.  Office hours 8am to 4pm. After hours please contact the Front Desk at ext. 5000.

A full week reservation receives 1 mid-week cleaning. A full week is defined at 5 or more nights.

Reservations for 5 nights or more have cleaning on the 3rd day of the stay. For example:

• Friday arrivals have Monday cleaning

• Saturday arrivals have Tuesday cleaning

PLEASE NOTE: Cleaning days cannot be changed.

We will be happy to deliver additional sheets, towels or toiletries upon request any day of your stay. Trash pick up, and additional kitchen supplies are also available upon request.

RCI Points guest are charged a $40 checkout cleaning fee if the reservation is less than 7 nights.

Need something you don’t see in the room? We have extra kitchen items such as blenders and crock pots.  Cribs and highchairs are also available at no cost. Rollaway beds are however, $25 per night and are only allowed in the bedrooms.

Maintenance

Is something in the room not right? Please report any problems to the Cliff Club or Front Desk so we can have it resolved quickly.

If you would like to report a problem after you leave, please visit our Departure Feedback to write a comment.

Hot tubs

Hot tubs will be serviced on a regular basis. This requires access to the kitchen unit during your stay. Hot tubs are typically checked on your cleaning day, so please plan to provide us access to the room at that time.

Checkout

Cliff Club checkout time is 10:00 am.

Late checkout is typically not an option. The Bell Desk provides storage for guests who intend to remain at the resort after 10 am.

Please be aware that Housekeeping may knock on your door prior to 10 am. For your convenience a “Do Not Disturb” card is located on the inside of your entry door.

It’s very helpful on checkout if you can:

· Load dirty dishes & turn the dishwasher on.

· Place all linen and towels in a central area.

· Consolidate all garbage into one location.

· Report items that need repair to the Front Desk.

· Double check all areas for personal items.

Dry Air: Because of the extremely dry air at this altitude, many of our guests will have trouble sleeping and or breathing. Each room has a humidifier that can add moisture to the air in your room. We recommended that you drink two to three times more water for drastic changes in altitude.

Altitude Sickness: Snowbird’s base elevation is 8,100`above sea level. Your breathing may be faster and deeper, especially when you exercise.

Acute Mountain Sickness (AMS): Symptoms can include feeling tired, headaches or nausea. These symptoms typically go away within two days. If you develop a cough, feel increased shortness of breath or if you feel there is fluid in your lungs, please contact medical assistance immediately. To minimize the effects of the altitude; reduce your intake of caffeine, alcohol and salty foods.

Attention Snowbird Guests